FAQs

1. Do you offer international shipping?

Currently, we only offer shipping within the United States. We hope to expand our shipping options in the future to serve our international customers better.

2. What is your shipping policy?

We provide standard shipping with a delivery time of 6-9 business days within the United States. Once your order is processed and shipped, you will receive a tracking number to monitor your shipment's progress.

3. Is there a shipping fee?

We offer free shipping on all orders within the United States.

4. How can I track my order?

Once your order is shipped, we will send you a confirmation email with a tracking number and instructions on how to track your package.

5. Do you offer expedited shipping options?

At the moment, we only offer standard shipping with a delivery time of 6-9 business days. However, we are continually exploring ways to improve our shipping services.

6. What is your return policy?

We offer a 7-day free return policy. If you are not satisfied with your purchase, you can return the item(s) within 7 days of receiving them for a full refund or exchange. Please note that the item(s) must be in their original condition and packaging.

7. How do I initiate a return?

To initiate a return, please contact our customer service team within 7 days of receiving your order. They will guide you through the return process and provide you with a return shipping label if necessary.

8. How long does it take to process returns and issue refunds?

Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria. Upon approval, we will process your refund within 3-5 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

9. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference, and assist you with the return process.

If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team. We are here to help and ensure your shopping experience with us is smooth and enjoyable.